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SHIPPING & RETURNS

SHIPPING POLICY

Expect to have your order arrive within 3-5 working days of purchase if you are based in the United Kingdom, for international shipping please allow 5-10 working days.  Our team work very hard to complete every order on time to avoid disappointment.

​​RETURN & EXCHANGE POLICY​

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 14 days of delivery. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged.

  • Returned items must be returned in original product packaging.

  • Returned items must have no visible signs of wear or use.

 

To initiate a return, please complete the following steps:

  1. Reply to your order confirmation email to request which products you would like to return.

  2. Print the prepaid return shipping label that you will receive by email.

  3. Send all items back to us using the label provided.

 

Additional Information:

  • We aim to process refunds within 7 working days of receiving the returned item.

  • Please ensure adequate packaging for returns to avoid damage to the item.

 

If you require any additional information please contact our team on sales@urbantoneoutdoors.com 

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